Tips

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8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

 

Customer Satisfaction

• get closer to understanding your customer
• can clearly identify customer requirements
• satisfaction is all about managing perceptions

 

Internal Audits

• system up until this point can be “theory” only
• actually tests real application on the ground
• obtain real benefits by cross departmental audits
• value adds by asking questions on continuous improvements not just compliance

 

Measuring and Monitoring Product & Processes

• understand fully your products/process
• reduce cost of quality and returns
• improves customer satisfaction

 

Control of Non-Conforming Product

• prevents accidental use of non-conforming material
• proper analysis will lead to reduction in non-conformances

 

Corrective Action and Preventative Action

• systematic resolution of problems
• move from corrective to preventive actions
• quality cost problems