Tips

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5.0 MANAGEMENT RESPONSIBILITY

 

Management Commitment

• top management are clear what is expected of them
• consistency of approach and culture

 

Customer Focus

• ensures customer requirements are adequately defined
• ensures customer satisfaction are reviewed

 

Quality Policy

• defines the company’s quality culture
• guideline for everybody to follow

 

Quality Objectives

• without objectives how do we measure if we have achieved anything?
• It clarifies the company’s sense of purpose

 

QMS Planning

• defines key business processes and key performance measures for the company and it’s departments

 

Responsibilities and Authorities

• defines what individuals responsibilities and authorities are
• clarifies accountabilities
• removes any gray areas

 

Management Representatives

• ensures that a single member of top manager is accountable for the co- ordination of the system

 

Internal Communication

• defines the methods of top down, and bottom up communication and askes, “is it good enough?”

 

Management Review

• ensures that at least annual system reviews are conducted to keep the system alive and well.